Frequently asked questions

Welcome to AI Electronics, your trusted destination for premium home and kitchen appliances across Pakistan.
 Below you’ll find answers to some of the most common questions about ordering, delivery, payments, and more.

1. How to Register at AI Electronics?

You can easily register by visiting our official website www.aielectronics.pk and clicking on the “My Account” icon at the top-right corner.
 Fill in your name, email, and password to create your account — it only takes a minute.
 Once registered, you can track your orders, manage your wishlist, and receive exclusive offers.

2. How Can I Track My Order?

After placing an order, you will receive an Order Confirmation Email or SMS with a unique tracking number.
 You can track your order by entering this number on our “Track My Order” page or by contacting our support team via WhatsApp or call at 0345-6529517 / 0370-7571306.

3. How to Cancel an Order?

If you wish to cancel your order, please contact our Customer Support Team immediately before the order is shipped.
 Once the product has been dispatched, the order cannot be canceled.
 Call or WhatsApp us for quick assistance.

4. How to Place an Order at AI Electronics?

Placing an order is simple and secure:

  1. Visit www.aielectronics.pk.
  2. Select your desired product and click “Add to Cart.”
  3. Proceed to Checkout, fill in your delivery details, and choose your payment method.
  4. Confirm your order — you’ll receive an instant confirmation message.
5. How to Place a Return & Exchange Request?

You can request a product exchange by contacting our team within 14 days of purchase (for eligible products).
 Please review our Refund & Exchange Policy for detailed conditions.
 Call 0345-6529517 or visit your nearest AI Electronics branch to initiate the process.

6. How Do I Know If a Product Is Authentic?

AI Electronics is an authorized dealer for multiple premium brands.
 All our products are 100% genuine, sealed, and covered by official manufacturer warranties.
 We do not deal in used or refurbished items.

7. How Much Delivery Time Is Required for My Order?

Delivery times vary depending on your location and product availability:

  • Major cities: 2–4 working days

Remote areas: 4–7 working days
 Our team will keep you updated on your order’s progress through SMS or email.

8. Do You Offer Delivery Services in All Cities of Pakistan?

Yes, AI Electronics provides nationwide delivery across Pakistan, including major cities and remote areas.
 Delivery charges and timeframes may vary based on your location.

9. Are You an Authorized Dealer of the Brands You Offer?

Yes, AI Electronics is an authorized retail partner for several leading international and local brands.
 We deal directly with manufacturers or official distributors, ensuring every product you receive is brand new, original, and covered by warranty.

10. What Should I Do If I Have a Complaint?

We take all complaints seriously.
 If you face any issue with your order, product, or service, please contact our Customer Care Specialist at:
 📞 0345-6529517 | 📧 support@aielectronics.pk
 Your concern will be resolved promptly and professionally.

11. Where Are Your Outlets Located in Pakistan?

Our main branches are located in:

  • Gujranwala branch: OPPOSITE KFC(MODEL TOWN) crescent electronics market gujranwala ..
  •  dASKA branch: bank road near bank of punjab daska
  • Daska branch 2= sambrial road opposite islamia girls college daska
  •  

We are expanding our physical presence across Pakistan to serve you better.

12. Do You Accept Bulk Orders?

Yes, we welcome bulk and corporate orders for offices, institutions, and resellers.
 For quotations or inquiries, please   call our Sales Department directly.

13. What Is Your Return Policy?

We offer an exchange-only policy under specific conditions.
 Products must be unused, in original packaging, and accompanied by the invoice.
 Please visit our Refund & Exchange Policy page for complete details.

14. What Payment Methods Do You Accept?

We accept multiple secure payment methods, including:

  • Cash on Delivery (COD)

     

  • Credit/Debit Cards

     

  • Bank Transfers

     

  • Online Payment Gateways (SSL Encrypted)

     

All online payments are processed securely through PCI-DSS-compliant gateways.

15. How Can I Contact Customer Support?

You can contact our Customer Care Specialists anytime by:
 📞 Calling 0345-6529517 or 0370-7571306
 📧 Emailing support@aielectronics.pk
 💬 Or messaging us directly through our website chat or WhatsApp.

We’re always happy to assist you with your questions, orders, or concerns.